You can open an account online in minutes through our secure website or mobile app. Alternatively, visit any of our branches with valid identification and proof of address.
- support@pogontb.com
- +1 (201) 473-1693
Frequently Asked Questions
FAQ
Common Questions & Answers
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How do I open a new account?
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What documents are required to open an account?
Typically, you'll need a government-issued ID (passport, driver's license), proof of address (utility bill), and your Social Security number or tax ID.
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How secure is online banking with Pogon Trust?
We use advanced encryption, multi-factor authentication, real-time fraud monitoring, and regular security updates to protect your accounts and personal information.
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Can I access my account from overseas?
Yes, our online and mobile banking services are available worldwide. We recommend notifying us of travel plans to avoid temporary security holds.
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What should I do if I lose my debit card?
Immediately freeze your card via the mobile app or call our 24/7 support line. We'll issue a replacement card promptly while protecting your account from unauthorized use.
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How can I transfer money internationally?
Use our secure online platform for international transfers with competitive exchange rates and low fees. SWIFT and SEPA transfers are supported.
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Are there fees for using ATMs?
We offer unlimited fee-free withdrawals at all Pogon Trust ATMs and reimburse fees from other banks up to a monthly limit, depending on your account type.
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How do I apply for a loan or credit card?
Applications can be completed online in minutes. You'll receive a decision quickly, and our team is available to guide you through the process.